Brown Cow Range Coming Soon

Terms & Conditions

Business Hours:

Monday to Friday. 8:30am to 5:30pm.

Delivery Hours:

Monday to Friday. 8:30am to 5:30pm.

New Customers:

All new customers are required to complete a Customer Application Form and the relevant Credit Application Form. Until a Credit Application is approved, all orders are provided on a cash on delivery basis.

Making Orders:

Orders can be made either by sending Bon Appetit Australia Pty Ltd an email to the following address, via telephone +61 3 9462 6422 or facsimile +61 3 9462 6433. For the accurate processing of your order please clearly specify the quantity and product in accordance with our product descriptions.

Orders must be placed by 11:00am AEST prior to your required delivery day. We will endeavour to deliver your order within the required timeframe.

Delivery of Product:

Orders are delivered in refrigerated transportation in accordance with our delivery day schedule.

Ownership of Product:

Title of goods shall remain the property of Bon Appetit Australia Pty Ltd until payment for the goods are received in full.

Terms of Trade:

Our terms of trade are strictly 7, 14 and 30 days from the date of the invoice and as agreed to with approved account holders.

Banking Details:

Bank Name: National Australia Bank
Account: Bon Appetit Australia Pty Ltd
BSB Number: 083-054
Account Number: 14-944-8030


Cheques are to be made payable to Bon Appetit Australia Pty Ltd.

Product Descriptions:

Bon Appetit Australia Pty Ltd makes every effort that the best representation possible of our gelato and ice cream products is displayed on our website. Images displayed on this website are for illustrative purposes only. Actual colour specifications for a particular product may vary depending on your personal computer’s settings. Our product descriptions are based on the ingredients contained in our product specifications.

Storage and Serving of Product:

Our product must be stored away immediately at -18 degrees celsius. We suggest it is best served at -15 degrees celsius.

Damaged and Spoilt Products Policy:

Customers wishing to return stock to Bon Appetit Australia Pty Ltd must notify our customer service representatives within 24 hours of delivery. A credit note will only be issued once the product has been returned and assessed by us. Where a customer fails to store a product correctly, Bon Appetit Australia Pty Ltd will deem that in such instances this to be the responsibility of the customer and no credit will be issued.


The laws of Victoria, Australia shall govern the interpretation of the terms and conditions, without giving effect to the conflict of laws provisions, and all parties submit to the jurisdiction of the courts of this state.

Copyright and Trademark Information:

Copyright of this website, unless explicitly stated otherwise, is owned by Bon Appetit Australia Pty Ltd. No part of this website confers any transfer of title in any intellectual property rights. Bon Appetit Australia, Bottega del Gelato and Brown Cow Ice Cream and all other trademarks, brand names and product names unless otherwise noted, are owned or licensed by Bon Appetit Australia Pty Ltd.